Return & Refund Policy

At Grillent, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 2 days of receiving your order if:

• The item arrives damaged or defective.

• You receive the wrong product.

• The product is unused, in its original condition, and in its original packaging.

To be eligible for a return, proof of purchase may be required.

Unboxing Video Requirement

To ensure a smooth claims process, we strongly recommend recording a continuous 360° unboxing video from the moment the sealed package is opened until the product is fully inspected.

For claims involving:

• Damaged products
• Missing items
• Incorrect products
• Manufacturing defects upon arrival

A clear and unedited unboxing video may be required as supporting evidence during the review process.

Claims submitted without sufficient photo or video evidence may take longer to verify and process

Non-Returnable Items

For hygiene, safety, and product integrity reasons, we cannot accept returns for:

• Used products

• Products damaged through misuse or improper handling

• Items returned without original packaging

• Clearance, promotional, or final-sale items (if applicable)

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Our team will review your request and provide a suitable solution, which may include a replacement, store credit, or refund.

Refunds

Once your return request has been approved and the item has been received and inspected (if required), your refund will be processed to the original payment method.

Refund processing times may vary depending on your payment provider, but most refunds are completed within 5–10 business days after approval.

Return Shipping

• If the return is due to a damaged, defective, or incorrect item, Grillent will cover the return shipping costs.

• For all other approved returns, customers may be responsible for return shipping costs unless otherwise stated.

Order Cancellations

Orders may be cancelled within 24 hours of purchase or before shipment, whichever occurs first.

Once an order has been processed or shipped, cancellation requests may no longer be possible.

How to Request a Return or Refund

To initiate a return or refund request, please contact our support team with your order details.

Email: refund@grillent.com

Please include your order number and a brief description of your request so we can assist you as quickly as possible.

Contact Us

If you have any questions regarding returns, refunds, replacements, or cancellations, please contact us:

Email: refund@grillent.com

We are committed to providing excellent customer service and will do our best to resolve any concerns promptly.

Thank you for choosing Grillent.